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Why is Crestwood's Help Desk your best choice for support?
Crestwood Associates has three full-time dedicated and experienced customer service support consultants responsible for answering your Microsoft Dynamics GP (Great Plains) questions and troubleshooting your specific challenges. Our Crestwood customers or any Dynamics GP user is encouraged to contact us with any questions or concerns no matter how seemingly minor or routine.
The first 15 minutes of each support incident are always provided at no charge as a Professional Courtesy to our valued customers.
Our Crestwood support team is knowledgeable and experienced with all facets of the Dynamics GP and Dynamics CRM applications. Working with a dedicated, local support consultant provides you with a single point of contact who can become familiar with your specific environment, processes and users. This provides the consistency and visibility to most quickly and efficiently resolve your concerns. In addition, if more sophisticated solutions are required, the entire collective experience and knowledge of the entire Crestwood organization is available and can be leveraged to deliver a solution.
The priority at Crestwood is at all times in educating the customer how they can best utilize Dynamics to perform their tasks. Screen sharing is often used to best understand and resolve your challenges and allow you to see on your system how your challenge can be addressed. The purpose is always to enable the customer to resolve the issue on their own the next time the issue may arise.
We ensure all questions regarding Dynamics GP and Dynamics CRM modules and applications are answered to your satisfaction. In addition, more complex Dynamics GP processes such as bank reconciliations, account transfers, deferring revenue and expenses, and opening/closing fiscal periods will be patiently and systematically reviewed with you step by step until you are completely comfortable with the application.
Please contact us for assistance. You are welcome to use the support request form provided and we will reply to resolve your issue promptly.
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