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News and Events
Catch up on the latest news and events taking place at Microsoft and Crestwood:
10/13/2010 - FRx Basic Classroom Training
posted on: August 11,2010 10:40 AM
• Introduction to FRx
• Creation of Building Blocks – Row Formats, Column Layouts, Reporting Trees
• Catalog of Reports
• Formatting
Date and Location:
09/09/2010 - FRx Basics Classroom Training
posted on: August 11,2010 10:38 AM
• Introduction to FRx
• Creation of Building Blocks – Row Formats, Column Layouts, Reporting Trees
• Catalog of Reports
• Formatting
Date and Location:
Thursday, Sept. 9, 2010 - 9:00 a.m. to 4:00 p.m.
Microsoft Office in Downers Grove, IL
Or email Deb Magera at dmagera@crestwood.com to pre-register for this FRx Basic Hands on Training Classes
08/04/2010 - Microsoft Dynamics CRM Named a Leader by Two Independent Research Firms
posted on: August 11,2010 10:32 AM
Microsoft Corporporation announced Microsoft Dynamics CRM has garnered recognition as a Leader from two leading independent research firms, Gartner Inc. and Forrester Research Inc. Forrester acknowledged Microsoft Dynamics CRM for offering a flexible customer service solution, earning a Leader position in The Forrester Wave™: CRM Suites Customer Service Solutions, Q3, 2010 (July 2010) report, while Gartner placed it as a Leader in the Magic Quadrant for Sales Force Automation (July 2010) report.
These acknowledgements follow recent placements for Microsoft Dynamics CRM among the Leaders in The Forrester Wave™: CRM Suites for Midsized Organizations, Q2 2010 (June 2010), The Forrester Wave™: CRM Suites for Large Organizations, Q2 2010 (June 2010) and the 2010 Magic Quadrant for CRM Customer Service Contact Centers.
According to Gartner, “Vendors placed in the Leaders quadrant of Gartner’s Sales Force Automation Magic Quadrant demonstrate a market-defining vision of how technology can help the top sales executives achieve business objectives. Leaders have the ability to execute against that vision through products, services and demonstrated solid business results in the form of revenue and earnings. Leaders have significant successful customer deployments in North America, EMEA and Asia/Pacific in a wide variety of vertical industries with multiple proof points above 500 users.”
“Microsoft Dynamics CRM shines by offering customer service flexibility for large and midsized organizations,” wrote William Band, vice president and principal analyst, and James Kobielus, senior analyst, Forrester Research, in the report. “It supports flexible options in deployment (on-premises, on-demand and partner-hosted deployments); how to pay (license, subscribe, finance); and how to use (Outlook client, browser, SharePoint site, other interfaces). Microsoft Dynamics CRM provides strong support for: phone agents; call center infrastructure; agent collaboration tools; knowledge base; customer data management; analytics; email response management; architecture and platform; business process and workflow tools; integration; security; and Web 2.0 tools.”
7/28/2010 - Hungry for more Dynamics GP knowledge?
posted on: July 29,2010 03:40 PM
Try the training snacks. This is a new mode of training from Microsoft that each lasts about 15 minutes. There are lots of new training snacks released for GP 2010 and available for customers at this site: http://blogs.msdn.com/gp/rss.xml
7/28/2010 - E-Learning Online Training for Customers
posted on: July 29,2010 03:40 PM
Remember that you receive free E-Learning, online training with your Microsoft Enhancement plan. Access E-Learnng from CustomerSource > Training & Certification or contact Crestwood support for help to access E-Learning
6/23/2010 - Please note Crestwood's updated Support Procedures
posted on: July 29,2010 03:40 PM
Crestwood Associates - Support Procedures
When submitting requests, users should provide the following information:
- User Name, Company Name and best Phone Number at which you can be reached
- Functional area of Support Request (Accounts Payable, FRx, Business Portal, Payroll, Fixed Assets, Dynamics CRM Outlook Client, SQL Reporting Services, SQL Server error, etc.)
- Description of issue and specifically what you were doing when it occurred (Posting, Entering a Transaction, etc.)
- Screenshot of error message if possible (this is very important to help identify exactly what the root cause of the issue could be)
- Your level of urgency (Critical (i.e. system is down, can’t process payroll) , High, Medium or Low)
- Availability of user for support
All e-mails will be responded to automatically to let you know that we have received your request and the email acknowledgement will provide you with the Support Case Number. E-mails will be reviewed by our Support Manager and assigned to the appropriate resource depending on the urgency and technical expertise required. If the question or request is something we can answer in 15 minutes or less, there will be no charge and the time will be billed as Professional Courtesy. We feel providing this Professional Courtesy is a huge benefit to all users and we encourage all users to contact us. If we expect the request to take more time, we will bill for a reasonable prorated amount of time spent resolving your issue at our normal bill rates.
Often times we need to schedule you for a block of time on a later day to dedicate to discussions with you in order to investigate the issue and log into your system to review and resolve the problem. We prefer to work directly with you so that there is a clean hand-off on the knowledge transfer. We also have streaming tools such as Go to Meeting and WebEx that allow us to work together remotely. This will usually occur in the same week. If the Support Team cannot address your request in a timely manner remotely or if we feel that the issue will take a longer period of time to resolve, we will recommend scheduling an onsite Support Visit to complete the work.
All open support cases are reviewed on a daily basis and priorities may shift based on client situations that arise. We strive to update you on a regular basis regarding the status of your support cases, but please don’t hesitate to contact us at anytime to discuss the status of your case.
Finally, you will receive a link to our anonymous survey after your support case has been resolved. We value your open and honest feedback on the services we have provided since it helps us to continuously refine and improve the services we offer to clients.
Support Information
Hours: 8:00 AM and 5:00 PM.
eMail: support@crestwood.com
Phone: 847-394-8820 x28
For most requests, please e-mail our Support Team or you can reach them by phone. If your system is down (no users can login to the system), please feel free to dial Extension 0 at anytime and someone will assist you immediately.
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Microsoft Dynamics GP 2010
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Crestwood for Dynamics
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